Skip to main content

AI Bots & Intelligent Systems

AI assistants that answer your customers on WhatsApp, at 2am, from your own information

Your customers already message you on WhatsApp. Most of those messages are the same twenty questions about prices, delivery, opening hours and order status. We build assistants that answer those from your own product list and policies, take simple orders, and pass anything tricky to a person on your team with the full conversation attached.

Talk to us about your project

You probably need this if…

  • Staff spend hours a day answering the same questions on WhatsApp or Instagram.
  • Messages that come in after closing time go unanswered until morning, and some of those customers buy elsewhere.
  • Your team needs to search long documents, policies or past records to answer internal questions.
  • You're receiving documents (invoices, forms, IDs) that someone has to read and type into a system.

What you get

Answers from your information only

The assistant is grounded in your product list, prices and policies. When it doesn't know, it says so and hands over, rather than making something up.

WhatsApp Business Platform setup

Official WhatsApp API integration, approved message templates for order updates and reminders, and a shared inbox for your team.

Human handover

Clear rules for when a conversation goes to a person, who gets notified, and how the customer is told.

Connected to your systems

Order status, stock levels or booking slots pulled live from your existing database or software.

A review dashboard

Every conversation logged, with the questions the bot couldn't answer flagged so you can fill the gaps.

How a project runs

  1. Collect the real questions

    We go through a sample of your actual customer chats to find what people ask and how they phrase it, including in Pidgin.

  2. Build and test privately

    Your team tests the assistant against real past conversations before any customer sees it.

  3. Launch with a safety net

    Go live with conservative handover rules, then loosen them as the answers prove reliable.

  4. Improve every month

    Review the unanswered and handed-over conversations and update the assistant's knowledge.

What we typically use

  • OpenAI / Claude APIs
  • WhatsApp Business Platform
  • Python
  • Node.js
  • PostgreSQL with pgvector

These are tools we use often, not a fixed list. We choose the stack for each project based on what fits it best: your budget, your team, what you already run, and how the system needs to grow.

Common questions

Will the bot make up answers?

We design against that. The assistant only answers from the information you give it, is tested against your real past conversations, and hands over to a person when it isn't confident.

Do I need the official WhatsApp API?

For automated replies at any scale, yes. The WhatsApp Business app on a phone isn't built for it and accounts can get restricted. We handle the Meta business verification and setup.

What does it cost to run?

There are two running costs besides our fee: the AI model usage, which depends on message volume, and WhatsApp's own per-conversation charges. We estimate both from your current message volume before you commit.

Is customer data safe?

Conversations are stored on infrastructure you control, access is restricted to your team, and we set it up with the Nigeria Data Protection Act 2023 in mind.

Have something like this in mind?

A few lines about the problem is enough to start. We'll reply with questions and an honest view of how we'd approach it.

Start the conversation